REPORTING SYSTEMS

In line with systems for waste disposal, instrument sterilization, vaccine management and other important procedures, a range of reporting systems have been implemented at Federation Clinic to ensure quality of service delivery.

These include:
• Systems for reporting of hazards, equipment problems or maintenance needs.
• An incident reporting system.
• Protocols to address any patient complaints. Complaints are investigated by 2 non-involved principals.
• In addition to examination of specific problems there are measures to investigate systemic problems when these occur.